1. Eligibility for Refunds

Refunds are considered under the following conditions:

• Service Dissatisfaction: If the services provided do not meet the agreed-upon deliverables as outlined in our contract or service agreement.
• Technical Issues: If technical issues on our end prevent the proper delivery or usage of the service or product, and no resolution is provided within a reasonable timeframe.
• Duplicate Payments: In case of accidental duplicate payments, we will issue a full refund for the duplicate amount.

2. Non-Refundable Items

The following are not eligible for refunds:

• Customized solutions delivered as per agreed specifications.
• Services rendered in full as outlined in the contract.
• Any request made beyond the stipulated refund request window (see Section 3).
• Fees for third-party tools or services utilized during project execution.

3. Refund Request Window

Refund requests must be submitted within 14 days of the delivery date or service initiation, whichever is earlier. Requests made beyond this period will not be considered.

4. Refund Process

To request a refund:

• Contact us at support@zenklicksolution.com with the following details:
• Your name and contact information.
• Invoice or order number.
• A detailed explanation of the reason for the refund request.
• Our team will review your request within 5 business days and communicate the outcome.
• If approved, refunds will be processed to the original payment method within 7-10 business days.

5. Dispute Resolution

If you are dissatisfied with our resolution, you may escalate the matter to our management team by emailing management@zenklicksolution.com. We are committed to addressing your concerns promptly and fairly.

6. Changes to This Policy

Zenklick Solution reserves the right to update or modify this Refund Policy at any time. Changes will be communicated via our website and will take effect immediately upon posting.

Contact Us

For any questions regarding this Refund Policy, please contact us at info@zenklicksolution.com.